Kysmé Return and Refund Policy (DRAFT)

We want you to be completely satisfied with your purchase from **Kysmé**. If for any reason you are not, we offer a straightforward return and exchange process, subject to the conditions below.

1. General Conditions for Returns

You have **[NUMBER] days** from the date you receive your order to initiate a return or exchange for items purchased directly from our Signature Apparel collection.

1.1. Eligibility for Return

To be eligible for a return, your item must:

• Be unused, unworn, unwashed, and in the same condition that you received it.
• Be in the original packaging with all original tags still attached.
• Be accompanied by the original receipt or proof of purchase.

1.2. Non-Refundable Items

The following items are exempt from being returned or exchanged:

• **Customized or Bespoke Products:** Any item featuring **Custom Embroidery** or **Personalization** (such as initials, custom logos, or custom dates) is final sale and cannot be returned unless the item is damaged or defective upon arrival.
• Gift cards.
• Sale or clearance items (unless defective).

2. How to Initiate a Return or Exchange

To initiate a return, please follow these steps:

• Email our customer service team at contact@kysmé.com with your **Order Number** and the reason for the return (e.g., exchange for a different size, refund).
• Our team will respond within [NUMBER] business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
• You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds and Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund within [NUMBER] days.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [NUMBER] business days.
• If you are seeking an exchange, the new item will be shipped to you upon approval and receipt of the original garment.

4. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect (including customized items), please contact us immediately at contact@kysmé.com with:

• Your Order Number.
• A detailed description of the defect or error.
• Photographs clearly showing the defect or issue.

We will cover all shipping costs necessary to replace the defective item and will work swiftly to resolve the issue.